Often, installations of PS products (Scaffold Software) need to be moved from one computer to another. This could be due to hardware failure, the acquisition of a newer, faster computer, or for separating licenses for more processing power. The following document will guide users through the process of moving licenses.
Scaffold (Q+, Q+S), Scaffold PTM, Scaffold perSPECtives, Scaffold Elements
- If you have determined that you need to move your license please contact firstname.lastname@example.org and provide your license key (found in the Help > About Scaffold... menu) and why you would like to move your installation.
- Locate and delete the key file associated with the program you would like to move. Click on this article for instructions on where the key file is located. Note, this is specific to the OS you are running. This will ensure that there are no conflicts with your new installation and will prevent errors.
- Install the program on the new computer. Installers for all of our programs can be found here.
- Support will send you a new key after your license key has been reset.
- Paste this new key into the program when prompted during installation. Your program should now be operational.
- If the original computer is still functional you can use the original installation as a viewer or uninstall the program.
Scaffold DIA uses a newer key system as compared to the other programs. The process is easier and allows users move the license without contacting support. Note, licenses can only be transferred once in this manner.
- Open the current installation of Scaffold DIA and navigate to the Help > About Scaffold DIA... menu.
- Copy your License ID and Password to a safe place, as you will need these in a following step
- Click on the Deactivate button. This will remove the key registration from this computer.
- Download and install Scaffold DIA on the new computer, installer available here.
- Once installed enter the License ID and Password when prompted. This installation should now be fully functional.
- The original installation can now be uninstalled or set to act as a viewer permanently.
- If the computer that Scaffold DIA is installed on is no longer functional please contact support for assistance with moving a license.