This article describes where to find configuration and key files, which are often required to troubleshoot technical problems related to Proteome Software programs. Most operating systems make certain files/directories invisible to the user by default. Therefore, it is often necessary to gain access to hidden folders to find these files. The following article lists steps to make hidden folders visible by OS, and the directories for these files.
- From the Start menu select the Control Panel
- Click on Folder Options and select the View tab
- Under the Hidden Folders section click Show hidden files, folders and drives and select Apply
- Click on the Folders icon in the lower left corner of the screen
- Select the View tab in the top left of the folders dialog box
- Click the check box for Hidden Items
- Click on the Folders icon
- Select the view tab and click Options
- From the Options dialog box click the View tab and select the Show hidden files, folder and drive button and click OK
Mac OS X
- To show hidden folder in OS X you must run a terminal command. Open the terminal: Finder > Utilities > Terminal
- Paste the following command into the terminal:
defaults write com.apple.finder AppleShowAllFiles YESand press Return
- Hold the Option/Alt key and right click on the Finder icon, select relaunch
- Finder should relaunch and hidden folders should now be visible
- If you would like to disable hidden folders reopen the terminal and run the following command:
defaults write com.apple.finder AppleShowAllFiles NOand press Return. Once you relaunch Finder they should be invisible again
In general, for Linux/UNIX systems, hidden files and folders are prepended with a period, eg,
~/.ssh (where encryption keys are stored). You can make these visible in the GUI (on Ubuntu, for example) by going to View > Show Hidden Files or by running a command like this:
Note, To follow paths hidden folders must be made visible
Mac OS X
From the Go dropdown menu:
Scaffold Elements, Scaffold PTM, Scaffold DIA, Scaffold perSPECtives
These programs use a similar file path, however the
*_params.stp file is not contained within a parameters folder.
Once you have navigated to the correct directory, find the
*_params.stp file. It is possible that during use this file has become corrupted and must be backed up. To do so rename to file add
_back to the name of the file. This will force the program to write an new file and should allow it to boot properly. Note, when the program launches again, you will have to reenter Network settings .
These are the locations of key files for Proteome Software products in if the default file option is selected. These examples are for Scaffold keys, there should be separate folders for corresponding to each product you have installed.
Mac OS X/ macOS
Go > Library/Application Support/<program_name>/registeredKey.lkeynew